Frequently Asked Questions

What if it doesn't work out?

You're covered by our 30-day money-back guarantee — reach out and we'll make it right.

Do I need to plug it in?

No — PureFlow uses gravity, not electricity. Just fill the top reservoir.

How often do I need to change the filter?

Every 2–4 weeks depending on use, or when water starts to look cloudy.

Is it safe for both cats and dogs?

Yes — the wide, low bowl design works for most cats and small-to-medium dogs.